IT Tronics offers flexible Computer Maintenance Agreements for IT Support, which include: Hardware Maintenance, Operating System Support, Network Support, (Network Operating System & Network Infrastructure Support), Backup Software Support, Antivirus Software Support & Application Software Support.
Hardware Maintenance: The standard Maintenance Agreement specifies a maximum response time and provides on-site repair with all parts, labour and travel costs included. Loan equipment is available if on-site repair is not achieved, to ensure that the client's business is not affected by lack of facilities.
Fast Response: Provision of a service engineer on site within six hours of receipt of logging a fault call . Normal Response: Provision of a service engineer on site within twenty-four hours of logging a fault call .
Super Service: If an on site repair is not possible, an equivalent loan unit will be provided within one working day for the duration of the repair. Standard Service: If an on site repair is not possible, an equivalent loan unit will be provided within three working days for the duration of the repair.
Computer Maintenance: Includes power lead / power adaptor, standard keyboard & mouse, monitor, basic speakers. Also includes, as required, post hardware failure re-installation of customer supplied operating system (Microsoft Windows only) and re-installation of customer supplied drivers for devices installed within the computer, and for peripheral devices listed on the Agreement Schedule.
Printer Maintenance & Peripheral Maintenance: Includes power lead / power adaptor. Includes, as required, post hardware failure re-installation of customer supplied driver software into Computer Equipment listed on the Agreement Schedule.
Network Infrastructure Maintenance provides maintenance and IT support cover for patch panels, patch leads, fixed cabling, wall sockets, fly leads and the networking functionality of client PC's, Laptops and Network Printers. (Installation and configuration of customer supplied network client software for server operating systems listed on the Agreement Schedule.)
